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The company I work for hosted a luncheon at the Shaw Conference Centre in Edmonton on Tuesday, September 20, 2011. CCR Solutions was the audio visual company so I had been working with Mark Heubner on organizing all the AV requirements. Prior to the function, we had been communicated via email. He was so efficient in responding to all of my questions. He also ensured that the videos and poster I had sent were loaded on the laptop prior to our rehearsal because I told him I had been having problems with the videos. When I arrived to the event, Mark introduced me to his team, Adrian, Brian, Howard, and Chris. They were all very friendly and helpful, and their professionalism took my stress away. When we were at the rehearsal, it was late, and they had been up since early in the morning. They still put their smiles on and ensured that the event would run smoothly. I would like to take this opportunity to say “thank you” to your team, especially Mark, and I would like you to know how appreciative I was of the excellent service I received from your team. Thank you very much! Sally

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