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I just wanted to drop you a line to give my extreme gratitude to one of your employees for helping us out at the University Show last night, Derek was carrying out a basic work order for one of our clients when another client of ours (who had ordered their own AV with another company) hit some extreme difficulties close to the midnight hour, he went way above and beyond his duty to literally save the day, throughout he was courteous and professional knowing what was at stake for our client. The purpose of this e-mail is to provide a commendation to Derek, who went above and beyond his requirements to ensure we had what we needed for a successful booth. I recognize he was under no obligation to assist, but did this for me on his own accord (after authorization from a supervisor). I believe Derek should be recognized for providing excellent customer service in a less than ideal circumstance.   Regards – Delca

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